Refund & Cancellation Policy

• You may cancel a booking up to 2 hours before the scheduled time without any cancellation fee. • For cancellations within 2 hours of the scheduled time: 50% of the service fee will be charged. • If the technician has already arrived at your location and you cancel: 100% of the service fee will be charged. • To cancel a booking, please use the "Cancel Booking" option in your booking details page or contact our support team.

• You may reschedule a booking up to 1 hour before the scheduled time at no extra cost. • Rescheduling within 1 hour of the scheduled time may incur a ₹100 fee. • If you need to reschedule, please update your booking through the app/website or contact support. • We will try our best to accommodate your preferred new time slot, subject to availability.

• If the assigned technician is unable to reach your location due to unforeseen circumstances (e.g., weather, traffic), we will notify you and offer a free reschedule or full refund. • If the service cannot be completed due to issues with your equipment (e.g., missing parts, unsafe conditions), we will inform you and may charge a nominal visit fee (₹150) to cover the technician's travel time. • We reserve the right to cancel a booking if we suspect fraudulent activity or any violation of our Terms & Conditions.

• For eligible online-payment cancellations, the refund is sent to the original payment method. The exact provider/method ETA is shown before cancellation and in your booking's payment timeline. • Provider processing time can vary; the live refund status and current ETA shown against your booking are authoritative. • If you paid online, the refund is initiated to the same payment source used for that verified transaction. • Refund status can be tracked in your booking history. You will also receive an email confirmation.

• Services that have been partially completed or fully completed are non-refundable. • Any service where the technician has already spent more than 30 minutes on the job is considered partially completed and will not be refunded. • Gas refill services are non-refundable once the gas has been charged into the unit. • No refunds will be given for services that were not delivered due to the customer's absence or refusal to allow entry.

• If a service was completed under our warranty period and the issue recurs, you are entitled to a free revisit (no charge). • Free revisits are subject to the same cancellation policy – if you cancel a revisit within 2 hours, a fee may apply. • Revisit requests must be made within the warranty period (as stated on the service page).

• If you believe a refund is due and it has not been processed within the stated timeframe, please contact our support team. • Instafix24 reserves the right to investigate any chargeback or dispute and may suspend your account pending resolution. • In case of a dispute, we will work with you to find a fair resolution and may offer a partial refund or credit for future services.